Yes, we can ship products across the United Kingdom and to a wide range of international destinations across the world. Delivery options and times may vary depending on location. If you have any questions about shipping, international orders, or specific delivery requirements, please don’t hesitate to speak with a member of our team or contact reservations.jwps@diageo.com.

Monday – Thursday 10am – 8.30pm
Friday 10am – 9pm
Saturday 10am – 9pm
Sunday 11am – 8pm
(Please note: hours may vary)

Yes, after each tour you receive a 10% discount on all products (whisky and merchandise) up to the value of £500. The discount can be used for up to 7 days after your visit.

Johnnie Walker offers returns or refunds on goods bought within 28 days if they're sealed, unused, and you have proof of purchase. Your statutory rights remain protected.

We do not offer guided tasting in our retail area but you can browse our tours and experiences available online. If you are interested in purchasing a whisky and would like to taste it first, please speak to a member of staff.

Yes, we are more than happy to safeguard your purchase with us for up to 48 hours. Simply present your receipt to one of our retail team for collection. If items are not collected within 48 hours, your purchase will be automatically refunded, and the products will be returned into stock.

Step into a world of exclusive luxury at our unique shop, which showcases a vast collection of fine whisky, including rare and limited editions like Johnnie Walker, Talisker, Lagavulin, and The Singleton. But, please reach out to reservations.jwps@diageo.com for specific product enquiries. We'll do our best to ensure the product you require is in stock.

You are more than welcome to visit the shop without taking part in any of the tours offered.

We accept all major payment methods, including sterling.

The Johnnie Walker Experience Retail store is a destination for rare and exclusive Johnnie Walker whiskies that you won’t typically find anywhere else.
The store showcases limited-edition and small-batch releases, including rare expressions from the Johnnie Walker portfolio such as our Fill Your Own which you can bottle in-store and become part of Johnnie Walker history when you sign the ledger.
We also stock specially curated blends created for Princes Street. These often feature unusual cask finishes, experimental flavor profiles, or exceptionally aged whiskies, making them particularly appealing to collectors and enthusiasts.
You can also explore ultra-premium offerings, such as rare releases from the Johnnie Walker Vault.

Yes, beyond whisky, The Johnnie Walker Experience also offers a range of exclusive merchandise you won’t find anywhere else, created through collaborations with iconic designers and artists.
The retail space features limited-edition collections developed in partnership with well-known creators, blending Johnnie Walker’s heritage with contemporary design. These collaborations result in unique apparel, accessories, and lifestyle pieces that are only available at Princes Street, making them highly collectible.

Our personalization prices start from £6 for accessories such as glasses and hipflasks and £12 for bottles.

It only takes a few minutes to engrave a product and bottle.

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