ACCESSIBILITY: DESIGNED FOR EVERYONE
Accessibility is hugely important to us at The Johnnie Walker Experience, Edinburgh. We consulted Euan’s Guide to ensure we meet the highest industry standards for accessibility. Please let us know if you have any specific requirements at the time of booking and our incredible team will be on hand to support where we can.
Accessibility Information
TRANSPORT
Arriving by car
Parking is available nearby at the NCP Castle Terrace car park, located just a short walk from The Johnnie Walker Experience. Limited pay & display parking can also be found throughout Edinburgh city centre.
Arriving by bus
The local Lothian Bus services are all wheelchair accessible.
Arriving by tram
Edinburgh Trams are wheelchair accessible and there is a stop at the West End, which is very near to The Johnnie Walker Experience.
OUR BUILDINGS
Main entrance
The main entrance to the Visitor Centre has an automated door and Experience Ambassadors (our friendly staff) will greet you on arrival. The building has wide doorways; all doors have been designed to be wheelchair accessible. The building has eight floors and these are connected by lifts as well as stairs. Floor surfaces are smooth and easy to navigate.
Shops & bars
Our shop at the front of the building has been designed to be accessible with space for moving around, lowered counters and induction loops. Our two rooftop bars have lowered sections, and we provide table service where guests require assistance to carry food or beverages.
Experiences
Our visitor tours follow routes that change floor levels with lifts and platform lifts available. Some parts of the tour include visual effects with flashing lights, audio tracks, differing floor surfaces and aromas. Visitors who may find this uncomfortable are welcome to bypass this section - please inform us about this when booking the tour. The tour typically takes 90 minutes with some seated moments; portable chairs are available on request.
Event spaces
Our event spaces are on the upper floor, and include the Label Studio and Learning for Life training area. The Label Studio is an open floor plan with plenty of room for moving around, and the Learning for Life area has a lowered counter. Each has been designed with accessibility in mind and include great views.
ACCESSIBLE FACILITIES
Toilet
Each floor has an accessible toilet with grab rails, a drop‑down rail and ample transfer space. Transfer sides vary by floor, so a member of staff can direct you to left or right transfer facilities. All accessible toilets have an emergency alarm and a red alarm cord.
Changing Places Toilets
Located on the ground floor, we have a Changing Places Toilet.
Lifts
We have four main lifts (two large lifts with clear door opening widths of 130cm and car dimensions 240 x 140 x 220cm; other lifts 90cm door opening). Platform lifts are 102 x 166cm; step lifts are 109 x 145cm; up to 375kg capacity.
Assistive devices Body
We offer assistive devices for language translation, English language captioning, and audio description to ensure all visitors can enjoy The Johnnie Walker Signature Experience.
Personal assistants and carers
Complimentary tickets are provided for Personal Assistants & Carers where required. Visitors with mobility impairments will be advised of a personal assistants/carers Evacuation Plan. Refuge points and evacuation chairs are available if needed.
GET IN TOUCH
If you have any questions about accessibility and planning your, visit please get in touch with us.
Email us
Call us
+44 (0)131 376 9494
Quick links
You can book tickets for all Johnnie Walker Experience tours and events here.
Book your Johnnie Walker Experience
The Johnnie Walker Experience is fully accessible, with guidance from Euan’s Guide for your convenience.
Discover more about accessibility at the Johnnie Walker Experience
Get answers to frequently asked questions about visiting The Johnnie Walker Experience.
Johnnie Walker Experience FAQs
The Johnnie Walker Expierience operates a strict Challenge 25 policy, requiring valid photo ID for anyone looking younger than 25 to consume alcohol during tours or in the Rooftop Bar.
Discover a range of products that you won't find anywhere else in the world in the Johnnie Walker Experience shop.
Explore shopping at the Johnnie Walker Experience
The Johnnie Walker Experience offers the perfect spot to eat and drink in Edinburgh, with epic views of the castle.
Book a table and take a look at our varied menus
EXPERIENCES TO DISCOVER
Whether you’re a whisky aficionado or a total beginner, we have an experience for everyone here in the heart of Edinburgh.
