The Johnnie Walker Experience

INTRO

Accessibility information for visitors at The Johnnie Walker Experience, Edinburgh. We consulted Euan’s Guide to ensure we provide disabled access information in advance of visits. Please let us know any specific requirements at the time of booking and a member of staff will be in touch.

ACCESSIBLE PARKING AND ARRIVAL

We are located in the West End of Edinburgh and opposite the junction of Princes Street and Lothian Road. Visitors arriving by car should be aware there is limited parking in the area. Charlotte Square has a number of pay and display parking bays. Blue Badge Holders can park in designated disabled parking bays in nearby Charlotte Square, George Street and Stafford Street. The local Lothian Bus services are all wheelchair accessible. The Edinburgh Tram service, wheelchair accessible, has a stop at the West End which is a five-minute walk away and level access.

OUR BUILDINGS

The main entrance to the Visitor Centre has an automated door and Experience Ambassadors will greet you on arrival. The building has wide doorways, the narrowest being 82.5 cm and smooth easy to navigate floor surfaces. The main entrance is to the side of the building on Hope Street.

The building has its own story to tell and was formerly made up of two buildings; a department store and a bank. The front of the building, and facing Princes Street, houses our shop and retail experience. The building has eight floors and these are connected by lifts and stairs.

All doors have been designed to be wheelchair accessible. The minimum width of all door clearances is 825mm.

OUR SHOP & OUR BARS

Our shop at the front of the building has been designed to be accessible with space for moving around, lowered counters and induction loops. Our two rooftop bars have lowered sections, and we provide table service where guests require assistance to carry food or beverages.

OUR EXPERIENCES

Our visitor tours follow routes that change floor levels with lifts and platform lifts available. Tours visit a series of exhibition areas with bright, light and obstruction‑free routes. Some areas include visual effects with flashing lights, audio tracks, differing floor surfaces and aromas. Visitors who may find this uncomfortable are welcome to bypass this experience if you let us know when you make a booking. The tour typically takes ninety minutes with some seated moments; portable chairs are available on request.

EVENT SPACES

Our events spaces are on the upper floor and include Label Studio and Learning for Life training area. Learning for Life has a lowered counter; the Label Studio is an open floor plan with plenty of room for moving around. Each has been designed with accessibility in mind and include great views.

LIFTS AND PLATFORM LIFTS

We have four main lifts (two large lifts with clear door opening widths of 130 cm and car dimensions 240 x 140 x 220 cm; other lifts 90 cm door opening). Platform lifts are 102 x 166 cm; step lifts are 109 x 145 cm; up to 375 kg capacity.

ACCESSIBLE TOILETS

Each floor has an accessible toilet with grab rails, a drop‑down rail and ample transfer space. Transfer side varies by floor; a member of staff can direct you to left or right transfer facilities. All accessible toilets have an emergency alarm and a red alarm cord.

CHANGING PLACES TOILET

Located on the ground floor and available to any Changing Places Toilet user. We also offer assistive devices for language translation, English language captioning, and audio description to help all visitors enjoy The Johnnie Walker Signature Experience.

PERSONAL ASSISTANTS & EVACUATION

Complimentary tickets are provided for Personal Assistants/Carers where required. Visitors with mobility impairments will be advised of a Personal Evacuation Plan; refuge points and evacuation chairs are available if needed.

GET IN TOUCH

If you have any questions about accessibility and planning your visit please get in touch with us. Telephone: +44 (0)131 376 9494 or email: reservations.jwps@diageo.com

Book your experience online today. We look forward to welcoming you to The Johnnie Walker Experience soon.